Filing a chargeback is NOT the same as requesting a refund. I keep seeing this mistake from both consumers and merchants, and it's costing p...

Friendly fraud is a documented, recurring revenue problem in e-commerce. It is preventable when merchants log transaction evidence, communic...

Credit card decline codes are two-digit numeric messages from issuing banks explaining payment authorization failures. Code 05 (Do Not Honor...

Involuntary churn—when customers lose access to services due to payment failures rather than intentional cancellations—silently ...

A chargeback alert is a real-time notification sent to merchants when a cardholder disputes a transaction with their issuing bank, before th...