Submit the email form: At American Airlines, there is no option to send an email, but passengers can contact them via submitting an email form. There is an option to submit the form and get a reply back within 48 hours from an agent with a solution. So this way will help a traveler to overcome stuck issue of how do I talk to a real person on American Airlines? The steps to find the email form are as follows. Open American Airlines’ contact support page on the official website. On the contact page, scroll and look for ‘Email us’ and click on that. A form will open up where you can fill in all your details and attach the required documents. Submit the form to American.Airlines@aa.com. and wait for a reply.